I’m Alpine Ramos, an STR Operations Manager with over 10 years of experience in hospitality and hands-on short-term rental and property management.

I take full ownership of STR operations—ensuring properties run efficiently, remain consistently guest-ready, and deliver 5-star guest experiences while supporting long-term business growth.

With a background as a Front Office Manager in Thailand, I’ve led high-volume operations, managed teams, and handled guest relations in fast-paced environments. This experience shaped my ability to lead with structure, make decisions under pressure, and maintain high service standards.

STR Operations Experience

I currently support and manage operations for a 200+ unit STR portfolio, focusing on case management, operational coordination, and quality control.

My responsibilities include:
✔ Handling guest issues and escalations with fast, structured responses
✔ Following up on open cases to ensure timely and complete resolution
✔ Coordinating with cleaners, maintenance teams, and vendors
✔ Managing task workflows and tracking through ClickUp
✔ Supporting guest communication and reservations through Hostfully
✔ Assisting with Stripe disputes and documentation when needed
✔ Ensuring property readiness through verification and quality checks

This hands-on experience allows me to operate in a fast-paced, multi-unit environment while maintaining consistency, accountability, and high operational standards.

What I Do

I manage STR operations end-to-end, including:

• Guest communication and booking management
• Turnover coordination and vendor management
• Maintenance tracking and issue resolution
• Task management, follow-ups, and quality control

I work with tools such as ClickUp, Hostfully, Airbnb, and STR platforms, and I apply structured workflows using checklists, timelines, and verification systems to ensure consistent execution across all properties.

How I Work

I don’t just manage tasks—I build systems.

I implement structured processes that:
✔ Prevent operational issues before they happen
✔ Ensure accountability across teams and vendors
✔ Maintain consistent property readiness
✔ Improve response times and guest satisfaction

My Approach

I take full operational ownership—focusing on execution, accountability, and proactive problem-solving so everything runs smoothly without the need for constant supervision.

The Result

✔ Consistent 5-star guest experiences
✔ Organized and efficient operations
✔ Strong communication and fast response times
✔ Reliable vendor coordination and execution
✔ Scalable systems that support business growth

Call to Action

If you’re looking for someone who can take full responsibility for your STR operations, optimize workflows, and ensure consistent performance—

Let’s streamline, optimize, and elevate your operations.

👉 📩 Message me to get started